Return & Refund Policy

XYZ Fashion

Effective Date: February 14, 2026

1. Overview

At XYZ Fashion, we want you to love your purchase. If you are not completely satisfied, we are here to help.

This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

2. Return Eligibility

You may request a return if:

  • The item was purchased within 14 days of delivery

  • The item is unused, unworn, and unwashed

  • The item is in its original condition

  • All original tags and packaging are intact

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Items marked “Non-Returnable” at checkout

For hygiene reasons, certain items (such as intimate wear or accessories) may not be eligible for return unless defective.

4. Return Process

To initiate a return:

  1. Contact us through our Contact Us page

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions

Do not send items back without prior approval.

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide photos of the item and packaging

We will arrange a replacement or refund at no additional cost to you.

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed to your original payment method

Refund processing time may take 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

If you wish to exchange an item for a different size or style, please contact us to check availability.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card provider

  • Contact your bank

If you have done all of the above and still have not received your refund, please contact us.

9. Return Address

Return instructions and shipping details will be provided after your return request has been approved.

Do not send returns to the website address unless specifically instructed.