Linusmart Private Limited

At Linusmart Pvt. Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, packaging, and labels must be intact.

  • The product should not show any signs of wear, damage, or alteration.

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as Final Sale

  • Used, washed, or damaged products

  • Products without original tags or packaging

  • Personalized or customized items (if applicable)

3. Return Process

To initiate a return:

  1. Contact our customer support through the Contact Us page or email.

  2. Provide your order number and reason for return.

  3. Our support team will guide you through the return process.

Once the return request is approved, instructions will be provided for returning the item.

4. Refund Process

After we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.

  • The refund will be credited to the original payment method used during the purchase.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item. Our team will arrange a replacement or refund.

6. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to a defective or incorrect product.

  • Customers may be responsible for return shipping costs unless otherwise specified.

7. Contact Us

For any return or refund-related queries, please contact us through our official website.

Linusmart Private Limited
Mount Road, Little Mount, Saidapet
Chennai, Tamil Nadu – 600015
India